CEILINGO
ZA Legrand, 10 rue des Artisans
31140 PECHBONNIEU, France
Telephone : + 33 (0)5 61 35 93 36
E-mail : contact@ceilingo.fr
https://www.ceilingo.fr
Limited liability company with share capital of 10,020 euros
Registered office : ZA Legrand, 10 rue des Artisans, 31140 PECHBONNIEU
Toulouse Trade and Companies Register no. 799 787 288
SIRET : 799 787 288 00023 · Business code (APE) : 4673A
Intra-Community VAT number : FR 43 799 787 288
Publication director : Olivier DAUGA
Terms and conditions of sale for products sold on www.ceilingo.fr.
Last updated: 30 August 2026.
This is a translation provided for information only. The French version of these terms and conditions is the sole contractual and legally binding version.
Article 1 – Purpose and scope
These terms and conditions of sale govern all sales of heating, insulation and sound equipment concluded by CEILINGO through the website www.ceilingo.fr.
They apply to every order placed on the website, to the exclusion of any other conditions. They are available at all times on the website.
For the purposes of these terms, a consumer is any natural person acting for purposes outside their commercial, industrial, craft, professional or agricultural activity. Articles 9, 10 and 12 below apply to consumers only.
Article 2 – Products
The essential characteristics of each product are set out on its product page. Photographs and illustrations are provided for information only and are not contractual.
The products offered comply with the French legislation in force on the date of the order.
Article 3 – Prices
Prices are shown in euros inclusive of all taxes (VAT and other taxes applicable on the day of the order), excluding handling and shipping charges. Delivery charges are shown before the order is confirmed.
CEILINGO reserves the right to change its prices at any time. Products are invoiced on the basis of the rate in force when the order is confirmed, subject to availability.
For orders shipped outside mainland France, the customer is the importer of the products concerned. Customs duties, local taxes, import duties or state taxes may be payable. These sums are not CEILINGO's responsibility: they are borne by the customer, who is responsible for declaring and paying them to the competent authorities in their country. Customers are advised to enquire with those authorities.
All orders, whatever their origin, are payable in euros.
Article 4 – Orders
Orders may be placed:
- online, at www.ceilingo.fr;
- by telephone on +33 (0)5 61 35 93 36, Monday to Friday from 8:00 to 12:30 and from 14:00 to 18:00.
Contractual information is presented in French and is confirmed no later than when the order is validated.
CEILINGO reserves the right to refuse an order on legitimate grounds, in particular in the event of supply difficulties, an order that is abnormal in view of usual quantities, or an unresolved earlier dispute with the customer.
Article 5 – Order validation and formation of the contract
Before validating the order, the customer is shown a detailed summary listing the selected products, their unit price, delivery charges and the total amount payable. Any errors may be corrected at this stage.
Validating the order constitutes acceptance of these terms and conditions and express acknowledgement of the obligation to pay, in accordance with Article L. 221-14 of the French Consumer Code. The contract is formed when CEILINGO confirms the order.
A summary of the order and of these terms and conditions is sent to the customer by e-mail.
All data provided and the recorded confirmation constitute proof of the transaction.
Article 6 – Payment
Validating the order entails the obligation to pay the price indicated.
Payment is made by bank card (PayPlug secure system), by PayPal or by bank transfer. The arrangements for each means of payment are set out on the Secure payment page.
The card is debited when the payment is validated. Where a delivery is split, only the products actually shipped are debited.
Where payment is made by bank transfer, the order is prepared once the funds have been received.
The products remain the property of CEILINGO until the price has been paid in full.
Article 7 – Availability
Products are offered for as long as they are visible on the website and while stocks last. For products not held in stock, offers are valid subject to availability from suppliers.
If a product becomes unavailable after the order has been placed, the customer is informed by e-mail. The order is cancelled and any sums paid are refunded without delay.
Article 8 – Delivery
Products are delivered to the address given by the customer during the ordering process, within the period stated on the order validation page.
In the event of a dispatch delay, the customer is informed by e-mail. In accordance with Articles L. 216-1 et seq. of the French Consumer Code, the customer may terminate the contract if delivery does not take place on the agreed date, after formal notice has gone unanswered. Sums paid are then refunded.
CEILINGO cannot be held liable for a delivery delay caused solely by the customer being unavailable after several appointment proposals from the carrier.
It is the customer's responsibility to check the condition of the goods on delivery and to record on the carrier's delivery note any precise and detailed reservation concerning damage or a missing item. The customer's copy must be kept and sent to CEILINGO by e-mail in support of any claim.
The risk of loss of or damage to the products passes to the customer when the customer takes physical possession of the products.
Article 9 – Right of withdrawal
You may exercise this right immediately and free of charge online, using the Withdraw from your contract here form. A time-stamped acknowledgement is sent to you straight away. The arrangements below apply whichever route you choose.
In accordance with Article L. 221-18 of the French Consumer Code, consumers have fourteen days from receipt of the products to exercise their right of withdrawal, without having to give reasons or pay a penalty.
To exercise this right, the consumer sends CEILINGO an unambiguous statement before the deadline expires, by e-mail to contact@ceilingo.fr or by post to CEILINGO, ZA Legrand, 10 rue des Artisans, 31140 Pechbonnieu, France. The model withdrawal form reproduced below may be used, but this is not compulsory.
Products must be returned complete and in their original condition (packaging, accessories, instructions) no later than fourteen days after the decision to withdraw has been communicated. The consumer is liable for any depreciation of the products resulting from handling other than that necessary to establish their nature, characteristics and proper functioning.
In accordance with Article L. 221-23 of the French Consumer Code, the direct cost of returning the goods is borne by the consumer.
CEILINGO refunds all sums paid, including standard delivery charges, no later than fourteen days from recovery of the products or from proof of their dispatch, using the same means of payment as that used for the order.
Exceptions. In accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal cannot be exercised in particular for:
- goods made to the consumer's specifications or clearly personalised (products cut, sized or made to measure);
- services fully performed before the end of the withdrawal period, where performance began after the consumer's prior express agreement and express waiver of the right of withdrawal;
- goods which, after delivery and by their nature, are inseparably mixed with other items;
- audio or video recordings and computer software unsealed after delivery.
Model withdrawal form. To CEILINGO, ZA Legrand, 10 rue des Artisans, 31140 Pechbonnieu, France, contact@ceilingo.fr. I hereby give notice of my withdrawal from the contract for the sale of the following goods: (product reference and description). Ordered on (date) / received on (date). Consumer's name. Consumer's address. Signature (only if this form is notified on paper). Date.
Article 10 – Legal guarantees
All products sold benefit from the legal guarantee of conformity and from the legal guarantee against hidden defects. These guarantees are owed by CEILINGO and may be neither reduced nor excluded. The arrangements for enforcing them are set out in the box below, in accordance with Article D. 211-2 of the French Consumer Code.
Consumers have two years from delivery of the goods to obtain enforcement of the legal guarantee of conformity where a lack of conformity appears. During that period, consumers need only establish the existence of the lack of conformity, not the date on which it appeared.
Where the contract of sale provides for the continuous supply of digital content or a digital service for more than two years, the legal guarantee applies to that digital content or digital service throughout the supply period provided for. During that period, consumers need only establish the existence of the lack of conformity affecting the digital content or digital service, not the date on which it appeared.
The legal guarantee of conformity requires the trader, where applicable, to supply all updates necessary to keep the goods in conformity.
The legal guarantee of conformity entitles consumers to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them.
Where the goods are repaired under the legal guarantee of conformity, consumers benefit from a six-month extension of the initial guarantee.
Where consumers request repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement.
Consumers may obtain a reduction in the purchase price and keep the goods, or terminate the contract and obtain a full refund against return of the goods, where:
1. The trader refuses to repair or replace the goods;
2. Repair or replacement of the goods takes place after a period of thirty days;
3. Repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer definitively bears the cost of taking back or removing the non-conforming goods, or bears the cost of installing the repaired or replacement goods;
4. The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
Consumers are also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. In that case, consumers are not required to request repair or replacement of the goods beforehand.
Consumers are not entitled to termination of the sale where the lack of conformity is minor.
Any period during which the goods are out of use for repair or replacement suspends the remaining guarantee period until the repaired goods are delivered.
The rights set out above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who obstructs in bad faith the enforcement of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10 % of average annual turnover (Article L. 241-5 of the French Consumer Code).
Consumers also benefit from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. That guarantee entitles them to a price reduction if the goods are kept, or to a full refund against return of the goods.
Any guarantee claim is sent by e-mail to contact@ceilingo.fr or by post to CEILINGO, ZA Legrand, 10 rue des Artisans, 31140 Pechbonnieu, France. Products are returned in the condition in which they were received, with all their components. Return costs incurred under a legal guarantee are reimbursed on presentation of supporting documents.
Exercising the legal guarantees does not affect the right of withdrawal set out in Article 9.
Article 11 – Customer service and complaints
Any question or complaint may be sent to CEILINGO by e-mail to contact@ceilingo.fr, by telephone on +33 (0)5 61 35 93 36, or by post to ZA Legrand, 10 rue des Artisans, 31140 Pechbonnieu, France.
Article 12 – Consumer mediation
In accordance with Article L. 612-1 of the French Consumer Code, every consumer has the right to free access to a consumer mediator with a view to the amicable settlement of a dispute with a trader.
After sending a written complaint to CEILINGO's customer service and failing a satisfactory reply within two months, the consumer may refer the matter free of charge to the mediator to which CEILINGO subscribes:
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de justice
49 rue de Ponthieu, 75008 Paris, France
Telephone : 01 89 47 00 14
Online referral : https://www.cm2c.net/declarer-un-litige.php
E-mail : litiges@cm2c.net
CM2C membership certificate (PDF, valid until 31 August 2029)
The request must be submitted no later than one year after the written complaint sent to CEILINGO. Mediation is free of charge for the consumer and does not deprive them of their right to bring court proceedings afterwards.
Article 13 – Liability
CEILINGO cannot be held liable for failure to comply with the legislation of the country to which the product is delivered. It is for the customer to check with the local authorities whether the products they intend to order may be imported or used.
CEILINGO cannot be held liable for damage resulting from use of the product that does not comply with its intended purpose or with the installation and user instructions supplied.
CEILINGO cannot be held liable for the inconvenience or damage inherent in the use of the internet, in particular a service interruption, external intrusion or the presence of computer viruses.
None of these provisions limits the legal guarantees owed to consumers under Article 10.
Article 14 – Force majeure
Neither party may be held liable for a failure to perform its obligations resulting from an event of force majeure within the meaning of Article 1218 of the French Civil Code. The obligations affected are suspended for the duration of the event. If it continues for more than thirty days, either party may terminate the contract, and sums paid are then refunded.
Article 15 – Personal data
Personal data collected when an order is placed is necessary for its performance, for invoicing, delivery and customer relationship management. It is processed by CEILINGO, as data controller, on the basis of performance of the contract, compliance with legal obligations and, where applicable, legitimate interest or the customer's consent.
It may be passed on to the service providers involved in fulfilling the order, in particular carriers, payment service providers and the website host, who access it only as required for their task.
In accordance with Regulation (EU) 2016/679 and French Act no. 78-17 of 6 January 1978 as amended, customers have the right to access, rectify, erase, restrict, object to and port their data, as well as the right to give directions concerning its fate after their death. These rights may be exercised by e-mail to contact@ceilingo.fr or by post to CEILINGO, ZA Legrand, 10 rue des Artisans, 31140 Pechbonnieu, France.
Customers also have the right to lodge a complaint with the French data protection authority (CNIL), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, www.cnil.fr.
Retention periods and details of the processing operations are set out in the charter for the protection of personal data.
Article 16 – Intellectual property
All elements of the www.ceilingo.fr website, whether textual, visual, audio or software, remain the exclusive property of CEILINGO or its partners. Any reproduction, exploitation, redistribution or use, even partial, of these elements for commercial purposes is prohibited without prior written authorisation.
Article 17 – Evidence and archiving
In accordance with Article L. 213-1 of the French Consumer Code, contracts concluded electronically for an amount of 120 euros or more are archived by CEILINGO for ten years from delivery. Customers may request access to them at any time.
Order forms and invoices are archived on a reliable and durable medium constituting a faithful copy within the meaning of Article 1379 of the French Civil Code. CEILINGO's computerised records are regarded by the parties as proof of the communications, orders, payments and transactions between them.
Article 18 – Applicable law and dispute resolution
These terms and conditions of sale are governed by French law. The language of the contract is French; translations of these terms are provided for information only and, in the event of any discrepancy, the French version prevails.
The choice of French law may not have the effect of depriving a consumer who is habitually resident in another Member State of the European Union of the protection afforded by the mandatory provisions of the law of their country of residence, in accordance with Article 6 of Regulation (EC) No 593/2008 ("Rome I").
In the event of a dispute, the customer is invited first to contact CEILINGO's customer service in order to seek an amicable solution. Consumers may then refer the matter free of charge to the consumer mediator named in Article 12.
Failing an amicable agreement, the dispute may be brought before the competent courts. Consumers may bring proceedings, at their choice, before one of the courts having territorial jurisdiction under the Code of Civil Procedure or before the court of the place where they were living when the contract was concluded or when the harmful event occurred.
